JBJon Bell@jonshipsSaaS / SoftwareSelf-funded42 min agoCUSTOMER TALKA restaurant owner showed me the spreadsheet she trusts more than our dashboard. Her objection was not price—it was losing the exceptions she has memorized.TAKEAWAYChanged onboarding to import exception rules first
JBJon Bell@jonshipsSaaS / SoftwareSelf-funded4 hrs agoASKHow are you pricing pilots when implementation effort varies wildly by customer?